Providian

The BBB processed a total of 1083 complaints about this company in the last 36 months, our standard reporting period.Of the total of 1083 complaints closed in 36 months, 544 were closed in the last year.

Advertising Issues

BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

8 -

Company resolved

BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.

10 -

Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Contract Issues

BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

14 -

Company resolved

BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.

1 -

Complaint was settled through BBB mediation

BBB Definition:

mediation - http://www.dr.bbb.org/ComSenseAlt/MedRules.asp

36 -

Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Administratively Closed

BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

6 -

BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

2 -

BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.

1 -

BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

Billing or Collection Issues

BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

129 -

Company resolved

BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.

326 -

Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

1 -

Company offered a partial (less than 100%) settlement which the consumer failed to acknowledge acceptance to the BBB.

1 -

Company resolved

BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues, but not within the BBB's timeframe.

Administratively Closed

BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

48 -

BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

16 -

BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.

1 -

BBB determined that while the company addressed the complaint issues, the complainant was dissatisfied and the matter was outs
ide the BBB Rules of Arbitration

BBB Definition:

Arbitration - http://www.dr.bbb.org/ComSenseAlt/bindArb.asp

4 -

BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

Sales Practice Issues

BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

4 -

Company resolved

BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.

12 -

Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Administratively Closed

BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

1 -

BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.

Delivery Issues

BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

1 -

Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Service Issues

BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

28 -

Company resolved

BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.

126 -

Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Administratively Closed

BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

8 -

BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

3 -

BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.

1 -

BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

Customer Service Issues

BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

23 -

Company resolved

BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.

58 -

Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Administratively Closed

BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

7 -

BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

1 -

BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.

2 -

BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.

Guarantee or Warranty Issues

BBB Definition:

Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

2 -

Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Product Issues

BBB Definition:

Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

1 -

Company resolved

BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.

1 -

Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Administratively Closed

BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

2 -

BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.

Refund or Exchange Issues

BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

10 -

Company resolved

BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.

36 -

Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Administratively Closed

BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

3 -

BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

2 -

BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.

Issue Not Defined

Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

31 -

Company resolved

BBB Definition:

resolved - The company resolved the complaint issues.

the complaint issues. The consumer acknowledged acceptance to the BBB.

99 -

Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Administratively Closed

BBB Definition:

Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution

16 -

BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

1 -

BBB determined that despite the company's effort to address complaint issues, the consumer remained dissatisfied.

Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Office of Thrift Supervision oversees Washington Mutual Card Services. They can be contacted at 650-746-7000.

Company Management

Additional company management personnel include:

Ms. Lisa Curtin - First Vice President

Additional File Information

Washington Mutual Card Services was formerly known as Providian.

Washington Mutual Card Services would like all Consumer General Correspondence to be directed to PO Box 660509, Dallas, TX 75266-0509

Additional Contact Information

Additional Addresses

PO Box 660509
Dallas, TX 75266-0509

Pleasanton, CA 94588

Additional Phone Numbers

Tel: (800) 322-2274